Delete your account yourself
- Log in — with your email, or with Google or Facebook if that is how you signed up.
- Open your dashboard and go to Profile.
- Under Delete account, confirm with your password — or, if you only ever signed in with Google or Facebook, confirm with that provider — and press Delete my account.
This permanently removes your account, your conversion history, presets, API keys, QR codes, any files still stored, and the link to your Google or Facebook account. An active subscription is cancelled. It cannot be undone.
What sign-in with Google or Facebook left with us
Only your name, email address and the account number the provider uses to identify you. Deleting your account deletes all three. We never received your password, contacts, friends or posts.
To also stop Google or Facebook sharing anything with us in future, remove Convertavo in your Google account permissions or your Facebook apps and websites settings.
Can't log in any more?
Email support@convertavo.com from the address on the account and ask for it to be deleted. We confirm it is you, delete everything within 30 days, and reply when it is done.
Files you converted
You do not need to do anything: uploaded files and results are deleted automatically one hour after processing, whether or not you have an account.