Last updated 26 September 2026 · Effective from 26 September 2026
Using the service
These terms are an agreement between you and Convertavo (“Convertavo”, “we”, “us”), the provider of convertavo.com, based in Pakistan. By using the site or buying a plan you accept them.
Convertavo lets you convert, compress and edit files through tools that run in your browser or on our servers. You can use it without an account for files under the free limits, or create an account for higher limits and a conversion history.
You must be at least 13 years old to create an account. If you use the service on behalf of a company, you are confirming you have the authority to accept these terms for that company.
Acceptable use
You agree not to use Convertavo to process files that:
- You do not have the legal right to convert, copy or modify
- Contain malware, or are intended to exploit or attack another system
- Depict child sexual abuse material, or any other content illegal under applicable law or in your own jurisdiction
- Are uploaded as part of an attempt to abuse, overload or reverse-engineer the service
We may suspend or terminate access for accounts that violate this section, and will report unlawful content to the relevant authorities where we are required to.
Your files and your content
You keep all rights to the files you upload. We do not claim ownership over anything you convert, and we do not use your files to train any model. Files are processed to fulfil your request and deleted automatically one hour afterward — see the privacy policy for the detail on retention. Invoices and anything else you save to your account are kept until you delete them.
Plans, payments and refunds
The Free plan has no cost and no card is required. Basic, Standard and Business are paid subscriptions that renew automatically, monthly or yearly, until you cancel. Lifetime is a single payment for a pack of credits that stays valid for the number of days shown on the pricing page; it does not renew. Every tool costs credits per file, at the prices listed on the pricing page. You can cancel at any time from your account page; you keep paid features until the end of the period you already paid for, and we do not charge a cancellation fee.
Prices are listed in USD on the pricing page and may change with 30 days’ notice to existing subscribers. Sales tax or VAT is added at checkout where it applies.
Payments. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle’s buyer terms apply to your purchase alongside these terms.
Refunds. Every new subscription carries a 14-day money-back guarantee. The full rules, and how to ask, are in our refund policy.
Service availability
We aim to keep Convertavo available at all times but do not guarantee uninterrupted access. Scheduled maintenance, third-party outages or unusual load may occasionally make a tool slow or briefly unavailable. We are not liable for losses caused by downtime.
Limitation of liability
Convertavo is provided on an “as is” basis. We are not liable for indirect, incidental or consequential damages arising from your use of the service, including from a failed conversion, a lost file, or reliance on an output that turned out to be inaccurate (for example, OCR text or an extracted table). Always keep your own copy of anything important before converting it.
Changes to these terms
If we change anything material, we will update the date at the top of this page and, for account holders, send an email at least 14 days before the change takes effect.
Contact
Questions about these terms go to support@convertavo.com, or use the contact form.