Last updated 26 September 2026 · Applies to every purchase made on convertavo.com
Our 14-day money-back guarantee
If a paid plan is not right for you, contact us within 14 days of your first payment and we will refund it in full. It does not matter how much you used the service in that time, and you do not have to tell us why — although we are grateful if you do, because that is how the tools get better.
The Free plan costs nothing and needs no card, so there is nothing to refund. It is also the easiest way to try every tool before you pay.
What can be refunded
| Situation | Refund | Ask within |
|---|---|---|
| First payment for any plan: Basic, Standard, Business or Lifetime | Full | 14 days of the payment |
| A yearly plan that renewed | Full | 14 days of the renewal |
| A monthly plan that renewed and has not been used since | Full | 7 days of the renewal |
| An upgrade, such as Basic to Standard or monthly to yearly | The difference | 14 days of the upgrade |
| Charged twice, or charged after you cancelled | Full | Any time |
| A paid feature that did not work for several days because of a fault on our side | For the days affected | 30 days of the fault |
What is not refunded
- A monthly renewal that was used after it was charged, once the 14-day window for the first payment has passed. Cancel before the next renewal and you will not be charged again.
- The unused part of a period after you cancel. Cancelling stops the next charge; it does not refund the current one, and you keep paid features until the period ends.
- An account closed for breaking the terms of service, for example for uploading unlawful content or abusing the service.
- Differences caused by exchange rates or by your bank’s own fees when the payment was not made in US dollars.
If your situation is not covered here, write to us anyway. We would rather sort out a fair answer than point at a rule.
How to request a refund
- 1
Find your receipt
Paddle emails one for every payment. It shows the order number and the date we need.
- 2
Send us a message
Use the contact form with the topic “Billing and refunds”, or email support@convertavo.com. Include the email address on your account and the order number.
- 3
We confirm it
We reply within 2 business days and issue the refund through Paddle. Your plan moves back to Free at the same time.
- 4
The money arrives
Usually within 5 to 10 business days, depending on your bank or card issuer.
You can also ask Paddle directly: open the link in your receipt, or go to paddle.net and look up your order with your email address.
Paddle is our Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
In practice that means Paddle takes the payment, charges and pays any sales tax or VAT due in your country, issues your receipts and invoices, and returns refunds. Your card or bank statement shows the charge from Paddle (usually as PADDLE.NET* followed by our name), not from Convertavo. We never see or store your full card details.
The seller of the service is Convertavo. Paddle’s own buyer terms also apply to your purchase.
How refunds are paid
- To the same card, PayPal account or other method you paid with. We cannot send a refund anywhere else.
- In the currency you paid in, including any tax you were charged on the payment.
- In full for the cases marked “Full” above, or pro rata by day for the others.
If ten business days have passed and you still cannot see it, write to us with the order number and we will get the transaction reference from Paddle for your bank.
Cancelling your subscription
Cancel from Dashboard → Billing at any time. The subscription does not renew again, and you keep paid features until the end of the period you already paid for. After that your account moves to the Free plan; nothing in your history is deleted.
Cancelling and asking for a refund are separate: if you are within the 14-day window and want your money back too, send us a refund request as well.
Before you open a dispute
Please contact us before asking your bank for a chargeback. A refund from us arrives just as quickly, and a dispute can freeze the account while the bank investigates. We will never hold a refund you are entitled to hostage to a review.
Your legal rights
This policy adds to your rights as a consumer; it does not take any away. If you live in the European Union or the United Kingdom, you have a legal right to cancel an online purchase within 14 days. Because the service starts as soon as you pay, that right can end once you use it — but our 14-day guarantee applies regardless of use, so in practice you can always cancel and get your money back within those 14 days.
Changes and contact
If we change this policy, we will update the date at the top. A change never applies to a payment made before it; your purchase is covered by the policy as it stood on the day you paid.
Questions go to support@convertavo.com, or use the contact form.