Talk to a real person.
Stuck on a tool, a question about billing, or an idea for something we should build? Send us a message — a member of our team reads every one and usually replies within one working day.
- Reply within 1 working day
- Answered by people, not bots
- Your details stay private
How can we help?
Pick a topic so your message reaches the right person.
Before you write
These cover most of the messages we receive — one of them may save you the wait.
Still stuck? Send a messageHow long do you keep my files?
One hour. Uploaded files and their results are deleted automatically one hour after the conversion finishes, so download your result straight away. Your dashboard keeps a record of the conversion, but not the file.
What are the file size and credit limits?
Each tool costs a few credits per file — most cost 1, video costs more. Without an account you get 20 credits a day for files up to 25 MB. A free account raises that to 50 credits a day for files up to 100 MB, and paid plans add thousands of credits a month and files up to 500 MB or more. See what each tool costs.
A conversion failed. What should I try?
Try once more — occasional failures are temporary. If the PDF is password-protected, unlock it first with Unlock PDF. If it still fails, send us a bug report with the tool name, file type and size.
I forgot my password.
Use Forgot password on the login page and we'll email you a reset link. If you signed up with Google or Facebook, just use that button to sign in.
How do I cancel my subscription or get an invoice?
Open Dashboard → Billing to change or cancel your plan and download invoices. For a refund, choose "Billing and refunds" in the form above.
How do I delete my account?
Go to Dashboard → Profile and use Delete account. It removes your account, history, presets and API keys, and cancels any active subscription.
Do you have an API?
Yes. The API reference covers authentication, every tool's settings and ready-to-run examples in cURL, PHP, Python and Node.js.